QBE Homeowners Insurance Review
Editor's Rating
QBE makes very little information about its homeowners insurance policies public. However, the limited information we were able to find proved QBE to be a poor choice for most homeowners due to high rates and subpar customer satisfaction scores.
Consider the following alternatives to QBE
QBE's high cost and lack of transparency may mean that it is not the best insurer for you. We recommend the following alternatives, all of which earned 4 stars or better from our editors.
QBE home insurance rates
We collected quotes to compare homeowners insurance rates at QBE to some of its top competitors. QBE homeowners insurance rates are the most expensive at three levels of coverage we researched. On average, its quotes were twice as expensive as the cheapest company we analyzed, Allstate.
Find Cheap Homeowners Insurance Quotes in Your Area
QBE home insurance rates vs. competitors
Dwelling coverage | $150,000 | $250,000 | $350,000 |
|---|---|---|---|
| Allstate | $766 | $941 | $1,133 |
| State Farm | $1,039 | $1,452 | $1,795 |
| Nationwide | $1,160 | $1,848 | $2,545 |
| QBE | $1,400 | $2,006 | $2,681 |
QBE home insurance coverage
QBE offers fairly standard home insurance coverage, which is sufficient for most homeowners.
Homeowners with QBE insurance can benefit from their extended replacement cost coverage, which is an optional policy addition. The building replacement cost endorsement promises to pay to rebuild your home after a loss.
While your homeowners policy will usually pay up to 100% of the coverage limit to rebuild your home, this endorsement raises that figure by 20% to 25%, depending on where you live.
This can help ensure your home will be rebuilt to your standards, even if building material and labor costs rise.
QBE home insurance only offers HO-3 policies. An HO-3 policy is fairly standard and protects the structure of your home against all perils except for those named in your policy. Examples of commonly excluded perils are:
- Earth movements, such as earthquakes, landslides and sinkholes
- Government seizure, demolition or requirement to rebuild the structure to meet current building codes
- War and nuclear hazards
- Homeowner neglect
Although this is fairly standard, the downside is that your personal property is only covered for the perils mentioned in your homeowners policy documents. Some commonly excluded perils are construction theft, power failure and mysterious disappearance — meaning that a lost item would not be covered unless you can prove it was stolen. Additionally, high-value belongings — like jewelry, artwork, sports equipment and electronics — may only be covered up to set limits.
A list of QBE discounts is not publicly available.
QBE Insurance ratings and reviews
QBE Insurance received a 1.26 National Association of Insurance Commissioners (NAIC) complaint index score, which indicates that it has more complaints than average.
Customers cite delays in claim handling, unsatisfactory settlement offers, policy non-renewal and claim denials as the top reasons for their dissatisfaction.
The NAIC index measures the number of customer complaints a company receives in relation to its size.
QBE received an A rating from AM Best, showing it has an excellent ability to pay out customer claims, even in difficult economic times.
Contact QBE
QBE's website is not customer-focused — it doesn't offer online quotes, policy information, virtual chat or even a contact form. The company has a handful of phone numbers listed on its website for general inquiries, billing and policy changes or questions about coverage.
General inquiries: 800-362-5448
Billing: 800-553-4471
Coverage-related questions or changes: 866-318-2016
To file a claim, homeowners are directed to call their agent or a 24/7 hotline — 844-723-2524. You also have the option of completing a form to receive a callback in 1-2 business days.
About QBE
QBE Insurance, an Australia-based company, offers insurance products in the U.S and has a limited number of personal insurance options available. The company offers homeowners, renters and builders insurance for new construction homes. It also has specialty and commercial insurance lines available.
To buy its homeowners insurance, you'll have to work with an agent licensed to sell QBE products. Homeowners insurance policies are available in 47 states.
Methodology
To calculate average homeowners insurance rates, we collected three sets of quotes from every ZIP code in South Carolina. Our sample homeowner is a 45-year-old married man with an average credit score, living in a home built in 1977.
We compared rates for dwelling coverage limits of $150,000, $250,000 and $350,000 with the following limits:
Coverage | Amount |
|---|---|
| Liability coverage | $100,000 |
| Medical payments | $5,000 |
| Deductible | $1,000 |
Quadrant Information Services supplied the rate data in this analysis. Rates were publicly sourced from insurer filings and are intended for comparative purposes only. Your own quotes will likely differ.